In my experiences with kids (working at a daycare for a year, and my nieces/nephews, friends kids), I really do think that kids can be quite open to discussion, and they do close off when backed into a corner; they yell when they are being yelled at, but tend to be much calmer and rational when approached with patience and respect.
Certainly this doesn't always work, as shown in the example above, but it's a good thing to keep in mind.
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